Returns Policy
Unwanted and exchange items
Goods which prove unsuitable may be returned for a refund or exchange if they are returned to us within 30 days from receipt date.
We are sorry but we are unable to cover or refund postage costs.
Goods are returned unused (any writing – creases) and in as-sold condition in original packaging.
Items need to be wrapped or boxed up. Please do not directly stick labels or write on the item or the item's original packaging.
Goods returned after 30 days may be accepted but a credit note voucher will be given in lieu of a direct refund. This does not affect your statutory rights.
Please include a copy of your receipt and a covering letter explaining your returned item(s). For your protection, please keep your proof of posting.
Our handy returns form
Using our Returns Form is the simplest and best way of proceeding.
Prior contact
You do NOT need to call before sending any goods back to ourselves. Simply fill in the Returns Form and return to the address on your invoice (all the details are also on the returns form).
For refunds please allow 14 days for any refunds to show in your account.
Incorrectly supplied goods
We will endeavour to rectify the problem as soon as possible.
If you are in the UK, and need to return an item due to a mistake on our part please contact us immediately and we will email you a returns label so you can send the goods back at our costs.
Please note - we must be informed of any errors within 14 days of purchase date.
Goods must be returned in a clean condition.
Out of Stock Exchanges
If your requested exchange item is out of stock at the time of receipt by us, you will be notified and a refund will be processed.
Advice if your return is urgent
If you have purchased something that is not the right size, model or colour and you require a replacement quickly, the best solution is to purchase the correct item from us and then return the incorrect item to ourselves with a note asking for a full refund.
Our address for returns
Please return your goods with completed returns form to the following address:
Mattia Scarpazza
34 South Way,
Flat 1 Shelley House
SW14 8PB
United Kingdom
